It is very sad when your internet provider's customer service rep does not know what the WiFi SSID is.
Good thing I found the answer anyway. Thanks, google-sensei.
How to Hide Your SkyCable Wifi's SSID:
The SkyCable wifi modem I have is the black tower, Technicolor. I assume you are already connected and logged in to the admin panel...
Important: Note down the SSID before doing this. Because when you hit "apply," it will immediately disconnect without any confirmation prompt.
Go to the Wireless > Primary Network tab. On the Closed Network field, select Closed. Then, go down the page and hit Apply.
Done.
Like I said, after a few moments it will disconnect, and you have to manually add the network name (ssid) and password to connect again.
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