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*May 15, 2026 FRI No internet since May 13, WED afternoon. Third (3rd) day na without Globe internet. Same issue as before: steady green lights except the "Internet" light is off (see pic). GlobeOne app states no outage. Unplugging the modem does not fix the issue. Sigh, eto nanaman kami. *May 16, 2026 SAT Called 211 with a Globe phone today. I requested to cancel/terminate my plan  since the lock-in period has already expired. The rep confirmed I'm "out of contract" and put me on hold for the "retention" team. But it did not go through, so the rep created a ticket # for me and told me to wait for a call-back within 24 hours. *May 20, 2026 TUE No one got back to me. Called 211 with a Globe phone to follow up. Rep said my ticket # is open and in queue for a call-back. "Wait nyo lang po ang tawag nila." Okayyyyy. *May 22, 2026 FRI Still no one called from Globe. My plan's cut-off is end of the month so, dapat ma-process ang c...

Globe at Home: "Connected without internet" ================ 11/4/2023 Saturday ================ 12 Noon: We lost our wifi today. After troubleshooting* a few times -- still no "internet" light on the modem; it is off while all other lights are green. *Power off modem for 30 seconds and wait for it to boot up. ~2:45pm: I called Globe's customer service 211 . It's free to call with a Globe #. Automated recording for broadband services - give your customer account # and wait for a human to answer. I didn't wait too long -- The rep told me that since there's no advisory for my area, to keep troubleshooting because they might be able to fix it on their end later today, but she still put me down for a tech "home visit" for tomorrow. I received my report reference # via text message too.  She said I will also give that ref # if I want to request for a "bill adjustment" later. Modem status 4pm: I logged into the modem, the da...

Applied for Globe at Home VDSL Plan 1599 Monday afternoon (April 18, 2022). It was installed Wednesday morning (April 20, 2022). This is modem-only plan, walang landline. There is a Globe agent/booth at our clubhouse. I assume many residents in our community are Globe internet and landline subscribers. Ang contact number ng lobby sa building namin is Globe landline. NOTES via talk with our Globe agent during the application:  • Expect around P800 sa unang billing para sa fees; she does not know why they printed it as "... P100 per month for first 12 months" sa promotional flyer. (UPDATE: Actual first month's bill ko = P2,185.30; Second month's bill = P1,599.00)  • Correct na there is a 24-month lock-in contract.  • Lahat ng buildings dito are wire-ready sa Globe that is why mabilis ang installation. Front camera ang gamit ko diyan ^ kaya mirrored ang picture; kakagising ko lang nung nag-doorbell ang technician. Okay ang wired services ng Globe, pero an...