Globe at Home no internet light & termination request

Globe at Home modem no internet light

*May 15, 2026 FRI

No internet since May 13, WED afternoon. Third (3rd) day na without Globe internet. Same issue as before: steady green lights except the "Internet" light is off (see pic). GlobeOne app states no outage. Unplugging the modem does not fix the issue. Sigh, eto nanaman kami.

*May 16, 2026 SAT

Called 211 with a Globe phone today. I requested to cancel/terminate my plan since the lock-in period has already expired. The rep confirmed I'm "out of contract" and put me on hold for the "retention" team. But it did not go through, so the rep created a ticket # for me and told me to wait for a call-back within 24 hours.

*May 20, 2026 TUE

No one got back to me. Called 211 with a Globe phone to follow up. Rep said my ticket # is open and in queue for a call-back. "Wait nyo lang po ang tawag nila." Okayyyyy.

*May 22, 2026 FRI

Still no one called from Globe. My plan's cut-off is end of the month so, dapat ma-process ang cancellation before magsimula ang June billing cycle.

*June 4, 2026 THU 

I received a text from Globe that they already processed my "cease request" with the same ticket #. No one called me but is this it? It's successfully cancelled? No, it's not!

Globe ph text "cease request" processed

*June 5, 2026 FRI

The bill for the period May 1-31 has been posted and it's for the FULL amount, not pro-rated. The date I requested to cancel  was May 16. I paid it in full anyway. The app still shows the Globe at Home account/plan as active..  ano ba to?

*June 9, 2026 TUE

I am chatting with Alagang Globe Helpdesk on Viber right now - the rep said the termination request did not push thru and the ticket was closed! OMG. He asked if I still wanted to proceed with termination. I said yes. He will transfer me daw...

I have been waiting for hours. Nada. Deadma.

The June billing cycle has begun so I made an advance payment (partial) just now. No reason for them to use any outstanding balance as an excuse, if ever. Ridiculous... their system is terrible. So hard to cancel.  

To be continued...

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