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pldt modem dsl light

6/4/14 WED
*Morning - Lost Internet connection, again!!! Power-cycled. DSL light on modem did not turn on.
*Noon - Power-cycled. Same result. Called PLDT 172. Told Customer Rep what I wrote above. He tested their server. Can I hold? Sure. Dumdeedum... Yup, the server is not communicating with our modem daw. He wrote a job order (asked me to write down the ref number). He said someone will come down to check the service cabinet. I was told to keep the modem on so they can continue remote testing.
*10 p.m. - Power-cycled. DSL light is now blinking. It should be steady so, no joy.

6/5/14 THU
*11a.m. - Mister PLDT service man called. Same person as last time, from his voice.

Mister Pldt: Let's replace the modem. Did they tell you it will be P1,200?
Me: Um, we have an extra modem from when we changed subscriptions.
Mister Pldt: Oh, OK. Can you attach that now? Can you do it yourself?
Me: Oo naman.
He said he will give me time to do that and he will call right back.

I took them (modem and power plug) out of the box. This modem is like the old one, except it's red-orange. Plugged it in, turned it on... all modem lights are good. We are back. (I should be happy and excited but no...)

*Fifteen minutes later - He called back, said the old modem is broken. He said if I turn the new one over, there is a password...

Me: Weh, what?
Mister Pldt: Ay, what modem is that?
Me: It's like the old one, the black box. This one is in a different color. We use a separate router...
Mister Pldt: OK, never mind. You're good for now.
Me: Did you see any problem in that cabinet?
Mister Pldt: If that modem did not work, that's when I'll look at the cabinet.
(Sa loob-loob ko, ngek, sana tiningnan nyo na din.)

Me: So, I'll throw the old modem out...
Mister Pldt: You can or you can keep it... as a souvenir.
(Yup, same mister.)

This is the third time within 30 days that we lost our Internet connection (see the previous two times). Not good!

Comments

Anonymous said…
LOL! They cut us everyday and everytime we call them they reconnect it for 1 day then the next its gone again. PLDT SUCKS THEY SHOULD CHANGE THEIR NAME TO PLDC

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