zalora philippines verify credit card

Since October 2012, my Zalora Philippines orders have been delivered by a Zalora messenger (previously, was through a 3rd-party courier). Nice to know that my area is being serviced this way.

So, the timeline of my latest completed order:
Jan 22, 2013, Tuesday, 2 a.m. - Ordered / paid for / received order confirmation
Jan 24, 2013, Thursday, morning - Package delivered by Zalora messenger
Excellent!

They changed their terms to date:
# Shipping is free only for purchases above Php1000.
# If paid with CC, they may ask for credit card and ID verification (saw this in the confirmation email; called them about it and they said there's a rise in CC fraud cases).

I don't think anyone likes the part about the credit card verification - totally takes the convenience out of online shopping. Also, no one wants to email an image of their CC and ID out - scary. So, it might be better to call first to see if your transaction went through OK; might find out that you don't need to give that sensitive info away unnecessarily.

About them handling complaints
I think they still delete complaints on their Facebook page; I've been visiting and noticing comments disappearing. I hope they quit doing that. There should be a flow, a story, a sequence of events... When customers complain, it's a chance to reply and of course, fix the problem. When customers are satisfied, some are bound to share their stories of how well Zalora handled their situation -- you can't beat a real-deal, unsolicited testimonial! So, please stop taking down complaints from your FB timeline even if the issue has been resolved, Zalora. You can handle it. Be bold. Re: earning great customer service reputation, think Zappos. I'm rooting for you.