pldt modem dsl light
6/4/14 WED
*Morning - Lost Internet connection, again!!! Power-cycled. DSL light on modem did not turn on.
*Noon - Power-cycled. Same result. Called PLDT 172. Told Customer Rep what I wrote above. He tested their server. Can I hold? Sure. Dumdeedum... Yup, the server is not communicating with our modem daw. He wrote a job order (asked me to write down the ref number). He said someone will come down to check the service cabinet. I was told to keep the modem on so they can continue remote testing.
*10 p.m. - Power-cycled. DSL light is now blinking. It should be steady so, no joy.
6/5/14 THU
*11a.m. - Mister PLDT service man called. Same person as last time, from his voice.
Mister Pldt: Let's replace the modem. Did they tell you it will be P1,200?
Me: Um, we have an extra modem from when we changed subscriptions.
Mister Pldt: Oh, OK. Can you attach that now? Can you do it yourself?
Me: Oo naman.
He said he will give me time to do that and he will call right back.
I took them (modem and power plug) out of the box. This modem is like the old one, except it's red-orange. Plugged it in, turned it on... all modem lights are good. We are back. (I should be happy and excited but no...)
*Fifteen minutes later - He called back, said the old modem is broken. He said if I turn the new one over, there is a password...
Me: Weh, what?
Mister Pldt: Ay, what modem is that?
Me: It's like the old one, the black box. This one is in a different color. We use a separate router...
Mister Pldt: OK, never mind. You're good for now.
Me: Did you see any problem in that cabinet?
Mister Pldt: If that modem did not work, that's when I'll look at the cabinet.
(Sa loob-loob ko, ngek, sana tiningnan nyo na din.)
Me: So, I'll throw the old modem out...
Mister Pldt: You can or you can keep it... as a souvenir.
(Yup, same mister.)
This is the third time within 30 days that we lost our Internet connection (see the previous two times). Not good!
*Morning - Lost Internet connection, again!!! Power-cycled. DSL light on modem did not turn on.
*Noon - Power-cycled. Same result. Called PLDT 172. Told Customer Rep what I wrote above. He tested their server. Can I hold? Sure. Dumdeedum... Yup, the server is not communicating with our modem daw. He wrote a job order (asked me to write down the ref number). He said someone will come down to check the service cabinet. I was told to keep the modem on so they can continue remote testing.
*10 p.m. - Power-cycled. DSL light is now blinking. It should be steady so, no joy.
6/5/14 THU
*11a.m. - Mister PLDT service man called. Same person as last time, from his voice.
Mister Pldt: Let's replace the modem. Did they tell you it will be P1,200?
Me: Um, we have an extra modem from when we changed subscriptions.
Mister Pldt: Oh, OK. Can you attach that now? Can you do it yourself?
Me: Oo naman.
He said he will give me time to do that and he will call right back.
I took them (modem and power plug) out of the box. This modem is like the old one, except it's red-orange. Plugged it in, turned it on... all modem lights are good. We are back. (I should be happy and excited but no...)
*Fifteen minutes later - He called back, said the old modem is broken. He said if I turn the new one over, there is a password...
Me: Weh, what?
Mister Pldt: Ay, what modem is that?
Me: It's like the old one, the black box. This one is in a different color. We use a separate router...
Mister Pldt: OK, never mind. You're good for now.
Me: Did you see any problem in that cabinet?
Mister Pldt: If that modem did not work, that's when I'll look at the cabinet.
(Sa loob-loob ko, ngek, sana tiningnan nyo na din.)
Me: So, I'll throw the old modem out...
Mister Pldt: You can or you can keep it... as a souvenir.
(Yup, same mister.)
This is the third time within 30 days that we lost our Internet connection (see the previous two times). Not good!
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