Twice, it happened this month, more than 48 hours each time: May 12 (early a.m.) - May 14 (afternoon), and May 24 (early evening) - May 26 (mid-morning). We called pldt 172. I have three reference numbers on file. We could not connect. Power cycled now and again within those periods of "limited or no connectivity." We couldn't get it back. The DSL light on the modem just kept blinking. During May 12-14, I was told a few different things after calling 172. First, there was no reported issue in my area and of course, they would file a report - I noted down my first reference number. Next, there was ongoing maintenance for accounts under our subscription plan, was told to keep the modem on for remote testing, and was given a new reference number. Next, they were going to assign a technician to come. The tech would call before coming. A technician neither called nor visited. I was told our connection was restored the afternoon of the 14th when I was out of town. May 24-...